Refund Policy

Refund Policy Effective Date: July 25, 2026 This Refund Policy applies to purchases made through Faye Entertainment and the VirtualKick platform. 1. Digital Products Because many of our products and services are delivered digitally, purchases are generally non-refundable once the digital content has been delivered or accessed, except where required by applicable law. 2. Duplicate or Unauthorized Charges If you believe you have been charged incorrectly or without authorization, contact us promptly. We will investigate and, where appropriate, issue a refund or other suitable resolution. 3. Technical Issues If a technical issue prevents delivery of a purchased digital product or service and we cannot resolve the issue within a reasonable time, you may be eligible for a refund or account credit, subject to our review. 4. Fraud Prevention Refund requests may be declined where there is evidence of fraud, abuse, chargeback misuse, or violations of our Terms of Service. 5. Processing Time Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution. 6. Subscription Services Where subscriptions are offered, cancellation will stop future billing. Unless required by law or stated otherwise, fees already paid for the current billing period are generally not refundable. 7. Contact To request a refund or report a billing issue, please contact us through the official support or contact page on our website. Please include sufficient information to help us locate your transaction.